Ops Templates Sample Book

Purpose

SAMPLE DATA - Example filled ops/support templates for demonstration and testing purposes. These are realistic examples to work with while actual definitions are pending from ops/support team.

Use these to:

Understand the template structure
Test tooling and workflows
Demo the feature-flow pipeline

Real templates will follow the same structure but with validated content.

Structure

ops-templates-sample/
├── pet-owner/         # 5 flows for pet owners
│   ├── 01-registro.md
│   ├── 02-reservar-turno.md
│   ├── 03-gestion-mascotas.md
│   ├── 04-pago-turno.md
│   └── 05-historial-medico.md
├── veterinarian/      # 5 flows for vets
│   ├── 01-aceptar-solicitud.md
│   ├── 02-gestion-agenda.md
│   ├── 03-realizar-visita.md
│   ├── 04-zonas-cobertura.md
│   └── 05-historial-pacientes.md
└── backoffice/        # 5 flows for admins
    ├── 01-gestion-solicitudes.md
    ├── 02-gestion-usuarios.md
    ├── 03-gestion-servicios.md
    ├── 04-reembolsos.md
    └── 05-reportes.md

Template Format

Each file follows the standard ops template:

# [Nombre del Flujo]

## Tipo de usuario
## Donde empieza
## Que quiere hacer el usuario
## Pasos
## Que deberia pasar
## Problemas comunes
## Casos especiales
## Flujos relacionados
## Notas tecnicas

Corresponding Gherkin

Each template has corresponding .feature files in:

album/book/gherkin-sample/es/ - Spanish keywords (Dado/Cuando/Entonces)
album/book/gherkin-sample/en/ - English keywords (Given/When/Then)

Usage

Support/Ops: Use templates to document new flows
Dev: Convert templates to Gherkin specs
QA: Use Gherkin to derive test cases
Product: Review templates for completeness

Source Template

The base template is at: album/template/ops-flow/plantilla-flujo.md

Coverage

Area	Flows	Status
Pet Owner	5	Complete
Veterinarian	5	Complete
Backoffice	5	Complete
Total	15

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